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Systems Engineer- RL2010
Description:
The systems administration encompasses server administration and database management administration.
The server administrator’s responsibilities include: implementation of baseline changes and respond to change requests; perform technical evaluations, analysis, and troubleshooting for all supported servers; build servers by providing technical configuration, setup, installation services, hardware and coordination of application projects; and operate and maintain servers.
The database manager works with software and determines ways to organize and store data. Identify user requirements, set up computer databases, and test and coordinate modifications to the computer database systems. Ensures the performance of the system, understands the platform on which the database runs, and adds new users to the system. Plans and coordinates security measures – data integrity, backup systems, and database security. Provides technical assistance to computer system users. Answers questions or resolve computer problems for clients in person, via telephone or from a remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. Provides technical expertise in the use of Data Management System (DBMS). Evaluates and recommends available DBMS products to support validated user requirements. Defines file organization, indexing methods, and security procedures for specific user applications. Manages the development of database projects. Plans and benefits staff and database resources. When necessary, reallocates resources to maximize benefits.
The database manager is also responsible for capacity planning. Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including: day to day operations, monitoring and problem resolution for all of the client problems. Provides second level problem identification, diagnosis and resolution of problems. Provides support for the dispatch system and hardware problems and remain involved in the resolution process. Provides support for the escalation and communication of status to Sponsor’s management and internal customers. Coordinates changes to computer databases, test and implement the database applying knowledge of database management systems. Plans, coordinates, and implements security measures to safeguard computer databases. Responsible for operations related to systems management software. Installs and maintains software monitors and conducts advanced analysis of output and performance.
Tasks
Server Administration Duties:
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Executes tasks in the following areas: change request, trouble ticket, routine operation and maintenance, and server build |
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Change request |
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Implement baseline changes under tech lead oversight |
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Respond to assigned change requests that are submitted by “internal” and “external” customers |
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Attend TEM’s to discuss and agree upon MOA’s – ensure MOA is within scope of server team’s work |
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Support customer in the development of dedicated server build report as well as an internal build report |
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Create and/or update the Asset Management record – responsible for the integrity of asset management record |
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Ensure build report (procedure) is feasible, clear and concise |
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Trouble Ticket |
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Provide operational pager duty support |
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Perform technical evaluations, analysis, and troubleshooting for all “supported” servers in response to HelpDesk Tickets – which includes but is not limited to the following activities: server failures, full system outage |
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Operation and Maintenance |
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Perform server checklist |
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Maintain server rooms |
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Restore file and data information |
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Perform operating system software updates/upgrades |
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Create request for service support (SRS) from internal/external service providers |
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Monitor/support tape backup |
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Coordinate server installation |
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Transition Servers |
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Assess server loads and work with tech lead on developing tuning recommendations |
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Request hardware replacements |
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Submit Build Reports for routine deliveries |
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Server Build |
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Build servers: Provide technical configuration, setup, installation services, hardware and coordination for application projects |
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Provide remote access to servers |
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Establish server baseline |
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Assist in server maintenance and special projects, during extended work hours |
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Communicate outage/degradation of server to management |
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Understand and Implement established technical and workflow procedures |
Database Administration Duties:
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Perform server and storage capacity planning for the most complex and critical systems |
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Recommend and implement process and tool improvements to improve the efficiency and effectiveness of the organization’s change management and configuration management processes and systems |
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Plan for transition of the development and/or production environment to new technology |
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Recommend and plan server recapitalization; perform server performance tuning; baselines and forecasts server performance data and tunes server hardware and software configurations |
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Utilize system software to monitor the performance of system files; managers system data to maintain performance efficiencies |
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Study system requirements to determine proper server installation methods and procedures; may provide 24x7 operational support |
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Provide technical support in the evaluation of prime object names, data elements, and other objects |
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Evaluate proposed objects and their attributes |
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Ensure that proposed object definitions are clear, concise, technically correct, and that they represent singular concepts |
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Answer users’ inquiries regarding computer software and hardware operation to resolve problems |
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Enter commands and observe system functioning to verify correct operations and detect errors |
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Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications |
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Oversee the daily performance of computer systems |
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Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software |
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Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities |
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Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software |
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Confer with staff, users, and management to establish requirements for new systems or modifications |
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Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support |
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Create and maintain monitor definitions and rules based upon requirements from Service Level Agreements (SLAs) |
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Monitor and conduct advances analysis of output and performance of management of systems according to prescribed standards |
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Plan and test capacity requirements |
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Ensure that services are provided with sufficient capacity to meet the business requirements |
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Develop training materials and procedures, or train users in the proper use of hardware or software |
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Refer major hardware or software problems or defective products to vendors or technicians for service |
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Prepare evaluations of software or hardware, and recommend improvements or upgrades |
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Supervise and coordinate workers engaged in problems solving, monitoring, and installing data communication equipment and software |
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Inspect equipment and read order sheets to prepare for delivery to users |
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Modify and customize commercial programs for internal needs |
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Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis |
Clearance: Active TS/SCI with Lifestyle polygraph
Location: Northern VA
To apply: Please email your resume to careers@dowless.com
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